Your privacy, in plain language

Overview

This Privacy Policy explains what information KnitterLover collects when you shop with us, how we use it, and the choices you have. We are a small team, and we try to collect only what we need to run a friendly, reliable shop and to keep you in the loop about your order.

Information we collect

Depending on how you use the site, we may collect the following information.

• Contact and order details you give us at checkout, such as your name, email address, shipping address, billing address, and phone number.
• Order history, including the products you purchase, order totals, and any notes you add.
• Messages you send through our contact form, including your name, email address, order number, and the content of your message.
• Basic technical information, such as your browser type and general location, which helps us keep the site running smoothly and securely.

How we use your information

We use the information we collect to:

• process and ship your order
• send order confirmations, shipping updates, and receipts
• respond to questions and support requests
• keep records for accounting, tax, and legal purposes
• improve our site, catalog, and overall shopping experience

We do not sell your personal information, and we do not send marketing emails unless you ask us to. If we ever introduce an email newsletter, we will ask for your permission first.

Cookies and similar technologies

Cookies help us remember what is in your cart, keep you signed in if you have an account, and understand how visitors use the site so we can make it better. You can disable cookies in your browser settings, though some parts of the shop, including the cart and checkout, may not work properly without them.

Payment processing

All payments are processed securely through Stripe. We do not see or store your full card number, expiration date, or security code. Stripe's own privacy practices govern how that payment information is handled.

Shipping and order fulfillment

To get your order to your door, we share the information needed to ship it, including your name, address, and order details, with the shipping carriers and suppliers who pack and send your items. We only share what is necessary to fulfill your order.

Data retention

We keep order records for as long as needed for accounting, tax, and legal purposes, and to help if you have a question about a past order. Contact form messages are kept for as long as needed to resolve your request, and removed periodically after that.

Your rights and choices

You can ask us to access, correct, or delete the personal information we hold about you at any time. To make a request, email us at privacy@knitterlover.com and we will get back to you as soon as we can. If you ever receive a marketing email from us, you will be able to unsubscribe with one click.

Children's privacy

KnitterLover is not directed at children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us and we will remove it.

Changes to this policy

We may update this Privacy Policy from time to time as our shop grows. When we do, we will post the updated version on this page, so feel free to check back occasionally.

Contact us

If you have questions about this Privacy Policy or how your information is handled, reach out through our contact page or email us at privacy@knitterlover.com. We are happy to help.